Cancellation Policy

At Kraken Bond, we work hard to process and ship orders as quickly as possible. For this reason, cancellation windows are limited and depend on the order status at the time we receive your request.

Order Cancellation Eligibility

You may request a cancellation only if your order has not yet been handed over to the shipping carrier.

Once an order has been shipped, we are unable to cancel it. In this case, you may still return the product by following our Refund & Return Policy.

How to Request a Cancellation

To cancel your order, you must contact us directly:

Please include your order number, full name, and the reason for cancellation so we can assist you promptly.

Processing Time & Weekend Orders

  • Weekdays: Because we offer same-day or next-day fulfillment Monday through Friday, the cancellation window is very short. If you wish to cancel, please contact us immediately after placing your order.
  • Weekends & Holidays: Orders placed on weekends or holidays are not shipped until the next business day. Therefore, cancellations may be possible until Monday morning (or the next business day) before the order is dispatched.

After Shipment

If your order has already been shipped, it cannot be cancelled.

However, you may still return the item in accordance with our Refund & Return Policy, available here:

👉 Refund & Return Policy (link to your refund policy page)